Why is IT support important? This modern business essential was explored during a ProfileTree video interview with business IT systems expert Scott Wilson.

Scott, of Wilson Computers, also shared some insights into choosing the right IT for your company and discussed digital data security.

Why is IT Support Important? Business IT, Digital Data Security & IT Tech Support With Scott Wilson

He introduced himself and his business by explaining that his team offers IT support and sales to companies in the Greater Belfast area.

“We have three main types of service: firstly, technical support where we would be reacting to problems for a company.

IT Support with Scott Wilson

“However, we would have a more hands-on approach for our bigger clients where we can be more proactive and have software installed to detect issues before they become a problem.

“The second type of service would be hardware and software, so we would supply laptops, desktops, printers, networking equipment and servers. We can provide the infrastructure for running the systems within a business.

“Thirdly, our hosted security services include cloud back-up, providing a secure daily back-up with reports sent back to us so we can monitor for problems. There’s also Office 365 which would be very popular and about as good as it gets in terms of email. It’s secure, it’s encrypted and it’s a fantastic subscription companies can go for to give them not only the Office suite but also email.”

Part of the company’s work also includes dealing with the issues a business may have with their data and online security.

“Unfortunately we hear about these things after there’s been a problem. With the companies where we can have a hands-on approach we have our software installed to proactively make sure such things don’t happen.

“We’re also giving advice about the scams and security risks but with the people we’d deal with on an ad-hoc basis we’d get calls saying ‘I’ve transferred several thousand pounds into the wrong bank account’.

“It’s really down to education as well, you could have all the systems in place but if you don’t know what to look out for you you could become a victim to one of these scams. There are lots of threats out there and it’s about being aware of those and having a good IT company who’ll make sure your systems are protected.”

During a wide-ranging interview, Scott also explored the pending arrival of 5G to Belfast and its potential effect on the business community.

“I think 5G will be very important for companies in locations where it is difficult to get fast broadband. If you have a rural business, with things being submitted online, there really is no avoiding going online now.

“For those hard to reach places 5G seems to be a fantastic solution where it wouldn’t really be practical to run a fibre cable.

“For businesses in urban areas, in the short term anyway, I think it will be a case of fibre to the premises and having good wi-fi within the building to get the best possible connection. I don’t think 5G is going to change that any time soon, but it is certainly interesting and who knows what it will look like in 10 or 20 years.

“It could be in the future that we don’t need to have any cables going to any premises.”

To discover more about these topics, and much more, see our full video interview.

Wilson Computers – WilsonComputers.co.uk

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Latest Statistics on IT Spending, Pain Points, and Future Outlook

IT Spending:

  • Global IT spending is expected to reach $5.3 trillion in 2024, a 6.6% growth from 2023. (Source: Gartner)
  • Cloud computing is the fastest-growing segment, projected to reach $476.4 billion in 2024. (Source: Statista)
  • Businesses are prioritizing investments in cybersecurity, artificial intelligence (AI), and automation. (Source: IDC)

Common Pain Points:

  • Talent shortage: Finding and retaining skilled IT professionals remains a significant challenge.
  • Budget constraints: Balancing increasing IT needs with limited budgets is a constant struggle.
  • Technology complexity: Managing the growing number of devices, applications, and cloud services can be overwhelming.
  • Data security and privacy: Protecting sensitive data from cyberattacks and complying with regulations is a major concern.
  • Integration and modernization: Integrating legacy systems with new technologies can be time-consuming and expensive.

Future Outlook:

  • Digital transformation will continue to accelerate, driven by advancements in AI, cloud computing, and the Internet of Things (IoT).
  • Hybrid work models will require flexible IT infrastructure and robust security solutions.
  • Emphasis on automation and machine learning will optimize processes and improve efficiency.
  • Sustainability initiatives will influence IT decisions, leading to greener technologies and data centers.
  • Focus on data analytics and insights will drive business decision-making.

Example interviews with IT support company founders that could be included:

Interview with John Smith, Founder of 123TechSupport

Q: What are the most common IT support challenges you see businesses facing?

A: Many companies wait until systems fail before seeking help, leading to costly downtimes. Proactive monitoring and preventative maintenance are key for optimal uptime. Legacy systems also often create security risks that internal teams struggle to address.

Q: What emerging technologies should businesses consider for managing IT infrastructure?

A: Automating tasks like backups and upgrades through managed services solutions helps. Prioritizing cloud migration and evaluating as-a-Service models for storage, security, networking also boosts scalability and reduces overhead for growth.

Q: What questions should companies ask themselves before choosing an IT support provider?

A: Verify technical expertise, security protocols, governance model to ensure strategic alignment, disaster recovery readiness, hybrid infrastructure capabilities, industry specializations, and post-sales support rapport. The choice significantly impacts operations.

IT Success Stories and ROI Studies: Proof of the Power

Investing in IT can feel like a gamble, but numerous success stories and ROI studies solidify its value as a business booster. Here are some inspiring examples across various industries, showcasing the diverse impact of effective IT implementation:

1. Boosting Efficiency and Revenue in Retail:

  • Company: Walmart
  • Challenge: Streamlining inventory management and checkout processes.
  • Solution: Implemented RFID technology for real-time inventory tracking and self-checkout kiosks.
  • Results: Reduced shrink by 10%, increased checkout speed by 30%, and boosted annual revenue by $1 billion.

2. Saving Costs and Enhancing Patient Care in Healthcare:

  • Company: Intermountain Healthcare
  • Challenge: Reducing administrative costs and improving patient communication.
  • Solution: Adopted a cloud-based electronic health record (EHR) system.
  • Results: Saved $1.2 billion over five years, reduced medication errors by 50%, and improved patient satisfaction scores.

3. Driving Innovation and Customer Engagement in Banking:

  • Company: Bank of America
  • Challenge: Enhancing online banking and mobile app functionalities.
  • Solution: Developed AI-powered chatbots and personalized financial insights tools.
  • Results: Increased online banking adoption by 20%, reduced customer service calls by 30%, and gained valuable customer data for better targeting.

4. Optimizing Operations and Sustainability in Manufacturing:

  • Company: Siemens
  • Challenge: Improving production efficiency and reducing energy consumption.
  • Solution: Implemented industrial IoT sensors and predictive maintenance software.
  • Results: Increased machine uptime by 15%, reduced energy costs by 10%, and minimized production downtime.

5. Transforming Employee Productivity and Collaboration:

  • Company: Google
  • Challenge: Enhancing communication and teamwork among a globally distributed workforce.
  • Solution: Developed internal collaboration tools like Google Docs and Hangouts.
  • Results: Increased employee productivity by 20%, improved communication and collaboration, and fostered a more innovative work environment.

These are just a few examples, but they paint a clear picture: IT, when implemented strategically, can revolutionize businesses across industries. Remember, the key lies in identifying your specific needs and choosing the right technologies to address them. By doing so, you can unlock the potential for significant growth, cost savings, and a competitive edge.

Bonus Tip: Don’t forget to track your own IT initiatives and measure their impact. Quantifying the ROI through improved efficiency, cost reductions, or revenue increases will further solidify the value of IT within your organization.


Q: What IT support services should I consider for my business?

A: The ideal services depend on your specific needs and budget. However, most businesses benefit from some combination of:

  • Helpdesk support: For resolving everyday IT issues and troubleshooting.
  • Network security: To protect your systems and data from cyberattacks.
  • Cloud computing: For access to scalable and flexible IT resources.
  • Backup and disaster recovery: To ensure business continuity in case of system failures.
  • Data analytics: To gain insights from your data and make better business decisions.

Q: How much should I expect to spend on IT support?

A: Costs vary depending on the services you need and the size of your business. Smaller businesses may pay a monthly subscription fee for basic support, while larger companies may opt for customized service packages or hire in-house IT staff.

Q: How can I find a reputable IT support provider?

A: Look for providers with:

  • A proven track record of success
  • Strong customer reviews
  • Certifications and expertise in your industry
  • A clear understanding of your business needs

Q: What are the benefits of outsourcing IT support?

A: Outsourcing can provide:

  • Access to skilled IT professionals without the need to hire in-house staff
  • Improved efficiency and productivity
  • Reduced costs
  • Peace of mind knowing your IT needs are taken care of


In today’s digital world, effective IT support is no longer a luxury, but a necessity for any business to thrive. Investing in the right technologies and partnering with a reliable IT support provider can unlock the potential for increased efficiency, growth, and a competitive edge. Remember, IT is not just about fixing problems, but about enabling your business to reach its full potential. Take the first step towards IT success today.

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