7 Epic Tools for Great Customer Support: Beyond the Helpdesk
Epic Tools for Great Customer Support: Beyond the Helpdesk – Exceptional Customer Support has evolved dramatically from the days of queue-based call centres and email tickets. By 2025, digital channels will dominate interactions—chat apps, social media DMs, automated chatbots, and AI-driven self-service portals. Yet implementing these technologies effectively is key to delivering exceptional customer experiences […]