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Marketing is the bread and butter of the modern business. Corporations combat each other to install their own brand and voice in the brains of their consumers in an aggressive manner, whether directly or indirectly.
The science and art of building a tone of voice within as successful marketing strategy is still a dynamic, growing field.
Marketing is a timeless concept. It’s a stable of modern business and a part of a company’s management. Marketing is a necessary aspect to the process of creating a company’s strategy and even extends its reach over many multiple aspects, internally and externally.
There are marketing and advertising agencies more than the stars in the night sky. As a result, we can critically ponder over some questions: What does make a marketing agency stand out? Which tools create a successful marketing agency use to make a successful brand?
A successful brand needs a successful voice marketing strategy. But Before we tackle the concepts of voice marketing and marketing strategies, let’s ask:
Merriam-Webster’s online dictionary defines marketing as “The process or technique of promoting, selling, and distributing a product or service.”
We can surmise that marketing is all the actions necessary to selling goods. This starts from the point of having available end products delivering the said final product or service. Sometimes, marketing can tease for unfinished and work in progress goods and even follow up with after sales services.
Marketing activities shows in various forms of activities. These activities can be advertising for products through direct media campaigns. On the other hand, they can be indirect such as hosting events, stealth marketing.
Agencies sometimes enlist the help of influencers and social media entrepreneurs to market for the product.
Until now, marketing is considered a science and art. There is a lot of subjectivity that evaluates—and devises—marketing strategies in companies.
What’s the Difference between Marketing and Advertising?
The terms marketing and advertising are used unsparingly in the business field, even interchangeably. In technical aspects, there are core differences between both.
Advertising is any method of directly promoting a product or service. It should have a clear image of the company’s logo and the brand. Advertising is a more direct, ad hoc approach to raise awareness of a product in the consumer market.
Newspaper ads, Facebook videos, etc., are considered as clear methods and good examples of advertising, outdoors and online.
Advertising is just a part of the marketing process. In a clock, advertising is a cog and marketing is the entire clockwork.
Marketing, on the other hand, is a more broad and wholesome process. It spans to different types and different methods and till now, it’s substantially subjective.
What Are Some of the Different Types of Marketing?
Marketing is classified into different categories. There are common methods that we see every day on billboards, Facebook and Instagram ads, and other platforms of media.
Some of these methods are:
Above the Line Marketing
As the name suggests, above the line marketing is about exposing the product or service to a large range of audiences.
This usually takes place in national events or venues. ATL marketing aims to reach a large number of people in an instant that it’s guaranteed that a large number of people are interacting with the said event or venue.
Examples of ATL marketing could be commercials in football games commercial breaks.
Below the Line Marketing
Opposite to the aforementioned above the line method, below the line marketing focuses on more segmented tactics.
Below the linemarketing targets a certain segment of an audience with specific, unique behavioral sets, e.g., vegans, tech fanatics, or fitness fanatics.
Brick and Mortar Marketing
Unlike digital marketing, brick-and-mortar marketing is common in retail stores and shops that require the physical presence of the customer. Brick-and-mortar marketing is“relating to or being a traditional business serving customers in a building as contrasted to an online business.”
It became a gruesome challenge for companies with the MO of brick-and-mortar marketing strategy due to technological advancements.
However, it relies on a long-term relationship with the customer, striving for the right-around-the-block feeling that can retain repeat customers.
Brick-and-mortar enterprises still work to serve their loyal customers, even though it can seem as a less viable option.
Business to Customer/Consumer Marketing (B2C)
B2C is directly related—and catered to—the end customer. This form of marketing is the most common.
Companies that work with the methods of B2C focus on saturating the market with their advertising content. These companies focus on areas that will be in the line of sight of their customers, and potential customer.
The most common areas of attraction for B2C are in billboard ads, TV commercials, streaming services, etc. B2C’s main attraction and focus, naturally, for B2C marketing is the customer.
Business to Business Marketing (B2B)
Business to business marketing, or B2B, is more delicate and formal compared to B2C—depending, to a degree, on the company’s voice and tone.
B2B marketing focuses on reaching other businesses with products that are more feasible to be directed to enterprises rather than individuals.
Public Relations Marketing
Public relation marketing works in two aspects, creating events that are newsworthy and issuing public statements for the public to flaunt these achievements.
PR marketing techniques approach marketing in a subtle way.
Through charity events, community services, or assisting the municipal authorities in solving a societal issue, public relations marketing can take advantage of already existing problems and work on associating the company’s name with a positive image.
Regardless of the type of the marketing method used, a tone of voice is needed to personalize the company’s investment and essence in it. There are plenty of clothes shops, but each brand has its own voice, its own message that it wants to deliver.
This is where the importance of having a compelling tone of voice lies. Each type of these marketing approaches benefits from a solid voice marketing strategy.
Successful voice marketing makes a brand stand out. Nowadays, companies can benefit from voice marketing optimization and voice search technology, such as Siri, Google Assistant, and Alexa.
But before this boom in voice search technology, voice marketing was all about making a brand stand out from other competitors and make the company distinguished by its style and hue from others.
What’s a Brand?
The word branding, in its marketing context, is derived from the process of branding cattle to distinguish each person’s livestock.
Applying this concept metaphorically, branding is the process of distinguishing a company’s values, products, and general approach to business in variable methods.
One of the important aspects of a brand is a successful voice. Though a brand of the company can differ slightly from the company’s tone of voice, it should be aligned with its values and principles.
Owning to technology and social media, the concept of having a brand voice is becoming easier and quite literal with voice engine optimization and appealing to voice search technology.
But before that, some practices, such as some production companies in the movie industry creating twitter accounts for their fictional characters, building rapport with their fans and customers base, and ensuring their loyalty, can be considered as a form of successful, engaging voice marketing.
What Is Tone of Voice? And What Is Voice Marketing?
Regardless of the type of industry of any business, marketing is always a necessary component of it. Even before technology, marketing, with all its basic aspects, always existed in one way or another.
The need for firms and businesses to market their enterprises in a manner fitting them never ceases.
That’s why, due to the flux of open options, endless varieties in a saturated market for consumers, each company has to give themselves a voice.
Companies need to have a unique way of how they stand and present themselves. That’s why brands nowadays must have a strong marketing budget.
Most importantly, brands and firms must have a unique tone of voice that sticks with the consumer, a statement of how they carry themselves differently from other products by other companies.
What Brought Voice Marketing Concept to Rise?
An interesting fact is that voice marketing began to rise as an adaptive approach to counter the negative outcomes of aggressive marketing techniques.
Aggressive marketing campaigns, such as buzz marketing, left customers in a sense of repulsion from the concept of marketing and products in general.
The intensity of these marketing approaches caused laws and regulations in certain countries against unsolicited telemarketing calls and made the marketing strategy and exposure to a wide range of people harder.
Consequently, companies had to find other ways to get around these outcomes. And that led to the devise of methods of giving your brand a tone of voice, a personality, a set of mental images, and words that pop to your head when you think of it.
It’s safe to assume that when you think of the word McDonalds anywhere around the world, different people may end up thinking of their favorite meal.
But it’s the near-sure guarantee that most of us will spare a thought or two for the fries, even ending up to order a combo for the sake of the fries, is what makes Mcdonalds have successful voice marketing approach.
Companies like Apple still retain a faithful customer base because their brand voice is hip, contemporary, and user-friendly. And the credit of previously delivered innovations still lingers with the users and can even compel them to be repeat customers—even after some slips.
How to Find the Voice of Your Brand?
What makes a brand have a tone of voice? How can you make something intangible speak with a voice?
A part of the question houses a part of the answer: this part being giving it a voice that morphs the vague, obscure elements into something more measurable.
To find the voice of your brand, first you need to answer these questions:
What Is My Product?
In order to evoke understanding for your customers and clients, you first need to understand your product or service.
What is the extent of the services you offer? Do your services act as complementary to others? What extent of aftersales services do you offer?
Understanding what your brand is targeting and the market that it’s operating within can be the difference between an effective tone of voice and a bland one.
Who Are My Competitors?
Competition is healthy for both customers and sellers. After all, variety of options is a key element in a prospering market.
Every customer is trying to acquire the needed product or service for the best price. And sellers and providers are competing to provide such products to customers at the best quality possible, the best price possible, and with the best customer services possible.
You cannot have everything—unless you have a lot of money to spare to spend on an unlimited marketing budget.
That’s why it’s important to understand the types of competitors dominating the market. Chances are, they are struggling with certain aspects; challenges are perpetual to any business environment.
SWOT analysis (strengths, weaknesses, opportunities, and threats) generates insights about the company and the challenges and benefits framing it within the marketing environment it’s operating within.
This practice can help an aspiring business to utilize their unique selling points to stand out, creating a resonating tone of voice, which is the end goal of a successful voice marketing strategy.
In Three Word or Less: What Are the Words Defining My Brand?
Why just three words or less? The answer is simple, you can’t have everything.
If a person is told to describe themselves in three words, they’ll make sure they flaunt their best three qualities due to limited choices.
This is similar to operating in the limited marketing environment within a limited budget.
Same applies for your brand: three words can set the cornerstones upon which you will build up your brand’s voice marketing.
If your brand aims at young people, it’s hip or energetic.
In the case it provides a service whilst persevering nature or using recyclable material, the brand is green.
And if it appeals to facts and to tangible progress, then it’s authentic.
Now, you can have a brief understanding of how your brand should sound in the mind of the end user. You can describe your brand as an energetic, green, and authentic brand.
This question helps you envision your brand as if it’s a character in a story that is based on these three traits. And this is important to provide a successful voice marketing strategy.
What Is the Story of Your Brand?
Jeff Bezos is a prominent name when it comes to creating a business. Pesos build an empire of online stores, starting with simply a passion of loving to sell books. His efforts started from a tiny, dim office, spanning over an empire.
This is a cornerstone of Amazon’s brand, which led to upgrades to the process of delivering the end products to their customers encased in exemplary customer service.
Amazon takes pride in the method by which its name changed from Cadabra to Amazon, to make it in the first search results in the alphabetical listings when searching for online services.
The story of Bezos is prominent in his brand and in-line with it.
Be sure to invoke the story of your brand in its voice marketing to ensure its authenticity.
Is My Mission Statement Evident in the Brand’s Voice?
It’s important for companies to make sure that the voice marketing strategy of the company is evident—and dominating—in the company’s tone of voice, within a consistent frame of a voice marketing strategy.
Would you believe someone inconsistent in their fact and statements? The answer is no.
It’s imperative to review the company’s mission statement when the voice marketing strategy is planned. The messages of the company should be incorporated properly in the company’s voice marketing strategy.
It a commendable practice to review previous campaigns and ads to make sure they are complying with the content and voice marketing appeal. This ensures that the final image you would like to instill in the end customer’s mind is the one you have been working hard on delivering.
How Do You Imagine the Future of Your Brand?
It’s true that a big chunk of how we define ourselves—and sometimes, how others define us—is based on how we see our future. Aspirations can manifest subtly in our actions and how we carry ourselves.
That being the case, it also applies to brands. The company’s vision can have a part of the brand’s image, hence, affecting the brand’s tone of voice.
A brand’s aspirations should be evident in the voice marketing strategy of the brand.
What Does the End Customer Really Think of the Voice Marketing Strategy?
You can spend meticulous time researching your voice marketing strategy, painstaking every aspect to perfection and end up not delivering the desired image to the market.
If you are familiar with the bird-eye view concept, you understand the importance of having a secondhand opinion.
Companies should make sure that the end customers are receiving the image that they are intending to deliver. The voice marketing strategy of the company needs to remain consistent and in coherence with the company’s, mission, vision, and values.
The voice marketing strategy is devised by people, it’s bound to have some subjective influence over it. Mistakes can happen, naturally.
In order to make sure that the company’s voice marketing strategy is communicating with the customers promptly, you should research the market segment, make sure that the company’s voice marketing is working according to plan.
The company can approach its customers directly, asking them what they see in its brands and how they feel being customers of the company.
Communicating with the customers of the company is the key for the brand to improve. Not only in terms of upgrading the voice marketing strategy but in terms of customer service and community improvement, as well.
Why Is It Important to Have a Brand Tone of Voice?
It’s necessary to build a form of a rapport with the end user of the ad to make them go through the company’s ad.
Customer engagement in marketing is a tricky aspect, you need to engage the end customer but to ensure that he or she to engage effortlessly.
Quite paradoxical, yet considered as the successful formula for successful customer engagement. The right amount of both variables retains customers loyal to the brand.
A solid voice marketing approach is really what makes a brand endure in the market and with the customer’s mindset.
An effective voice marketing strategy will answer each of these questions we asked promptly. This will lead to the creation of a successful voice for the brand and by extension, a successful and effective tone of voice.
What Is the Difference between Voice and Tone of a Brand?
Each human has a consistent, signature voices. We can know Morgan Freeman’s voice out from the resonating harmony of a choir, thanks to its distinguished, rich tone.
Yet Mr. Freeman can exhibit an entire spectrum of emotions with his voice, all delivered in different tones invoking different emotions.
Same in brand voices, a solid voice marketing strategy should focus on creating a consistent voice, a template upon which the companies carries its entire messages to customers and stakeholders. On the other hand, the company should allow for various tones of voice as versatile tools.
A brand voice should allow for fun, sparky way of announcing a new product and for delivery of a solemn, serious approach during a time of crisis.
What Makes a Good Voice for a Brand?
An effective planning approach is needed alongside the effective answers for the questions mentioned beforehand.
To do so, you need to ensure that the voice of your brand has:
Room for Fluidity
A good voice marketing strategy should create a consistent voice for the brand. However, it should take into consideration necessary flexible changes in tones with different messages.
This will allow the company to address diverse issues and go on trend jacking without over- or under-doing it.
Summary and Manifestation of the Brand
Being able to conjure the image in the customers’ heads whenever they hear anything associated with the brand is one of the stables of a successful voice marketing strategy.
A successful voice for the brand means that the image is delivered properly to the end user.
A Clear, Updated, and Consistent Brand Style Guide
A brand style guide is the ultimate reference for the company’s marketers, copywriters, and whoever is representing the company. This makes sure that the process of reaching customers in a consistent tone easy and makes voice marketing planning easy.
Voice Marketing and Voice Marketing Optimization: How to Make Customers Literally Hear Your Brand?
The word voicecan be confusing when it’s associated with the concept of voice marketing. The reason behind that that there is a blooming concept in the world of online business and marketing: voice-based marketing.
Voice marketing optimization is the process of creating and optimizing ads to be suitable for voice-activated services, such as Alexa smart home, streaming services like Spotify, and video streaming services like Youtube.
The major forte of voice marketing optimization is the fact that it requires virtually zero customer engagement. Voice assistants, e.g., Alexa, Cortana, etc., are reshaping modern smart homes.
Owing to the popularity of smart homes and voice assistants, a brand can literally have a brand voice now. Aspects like a warm, soothing voice can be more than just a figure of speech.
A company can use the services of a voice actor with the said qualities to instill the image of a warm, soothing aspect to the service they are trying to provide.
Why Is a Voice Marketing Strategy Important?
In the United States alone, 48% of broadband users are directly involved with voice-operated devices.
Imagine being able to reach this wide range of audience for your product.
The importance of a prompt voice marketing strategy lies in:
Higher Conversion Rate
The higher the targeted sample, the higher the possibility of converting potential customers to actual customers, the higher the conversion rate.
Easier Market Research
Market research via voice-operated devices market is relatively easier to establish.
Once the initial cost for establishing a system for gathering data is created, it becomes relatively easy to have updated, semi-live information about the market opinions.
The aggregate information can be vital in honing an effective voice marketing strategy; an effective voice marketing strategy means higher conversion rate, and higher revenues for the company.
Marketers may be faced with the challenge of decreasing exposure to appeal to a more cost-effective budget.
In a voice marketing-based model, it’ll be easy to identify who would be interested in the marketed product; thus, this will decrease the decrease in conversion rate with less possible costs.
What Are the Elements of a Successful Voice Strategy?
A successful voice marketing strategy should be the company’s tool to reach a wider range of audience. Therefore, to construct an effective voice strategy, companies must:
Create a Versatile Voice
It’s necessary for the brand’s voice to appeal to the broader section of the entire marketing strategy, allowing the company to tap into different tones depending on the situation necessary.
Create a Voice That Can Support Content
A common mistake that most marketers commit is creating brands and brand names that the content cannot support. The marketing team should consider the supporting content when planning the voice marketing strategy.
The content marketing team should coordinate within itself—and with the entire company—in order to reach a voice and versatile tones of the said voice that can be supported by content.
This content can be in the form of Facebook ads, billboards, brochures, videos, TV ads, and even account for other forms of marketing and advertising that may be needed in the future.
Set Goals for the Voice
Once the marketing strategy team settles on a certain voice, goals and benchmarks should be marked to measure the growth of the brand, brand awareness, and sales growth—direct and indirect, if possible.
The importance of measuring the success of the voice draws heavily on adaptability. It’s no secret that today’s business world is extremely volatile. It’s important to tally the progress of the brand and before and after.
An audit of marketing tools may be necessary to shift the voice towards a more satisfactory outcome.
Allows a Two-Way Conversation
A two-way conversation can be sustained through customer service representatives who speak with the voice of the brand.
Social media accounts moderated by professional moderators should contribute to inciting a compelling, organic conversations with their customers. A problem solved with the name of the company on it can be a better advertisement than thousands of billboards.
The World, and business is no exception, is dominated by the internet. It’s necessary for all businesses to have a Twitter and Facebook account, at the very least, to keep in touch with customers.
Moderators can communicate with the end customers via these methods and keep engaging them with content and ads.
Analysis of social media interactions keeps the company aware of the reach of the brand. Additionally, it uncovers vital issues affecting the customers.
A professional moderator should make sure to report what they deem as a critical issue via management.
The advent of social media made it easier to create such a profile for the company’s voice—in a literal sense. Let’s not forget the sassy, snarky profile of Wendy and its tweets that became the stuff of legends amongst forums users and the internet platforms worldwide; even those who never ate a meal in Wendy’s are familiar with the funny memes and impact left by the twitter account.
An effective voice marketing strategy is crucial to maximizing customer engagement. In addition, voice-based technology can enhance the reach and strength of the company’s persona imprinted in the customers’ minds.
And what’s a successful market tool if it doesn’t leave an everlasting impact? Make sure that you have the right voice for your brand, and that it’s heard.
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