You might be unfamiliar with what a value proposition is, but you have almost certainly made a decision based on the content of one. In fact, this probably happens more often than you realise.

Maybe even on a daily basis.

In this guide, we’ll demystify the concept of the value proposition and go over some of the basics of what you’ll need to write an online value proposition. This will both draw in new customers and reassure your current loyal customers.

What is a Value Proposition?

Also sometimes referred to as a “customer value proposition”, your company’s value proposition is a brief statement outlining all of the promises your company makes to customers and clients.

In other words, this is the guiding reason why someone would make a purchase from you.

How to write a value proposition featured image

Your value proposition needs to briefly summarise the reasons that the product or service you provide will be more beneficial to a potential customer than a similar product or service that is offered by another company.

Value proposition infographic
Your value proposition is how you communicate benefits to customers. Image credit: SmushCDN

What Should A Value Proposition Do For Your Company?

While the basic concept of a value proposition can be explained pretty easily, what makes a value proposition most effective is a little vague.

No two propositions should ever be the same. This is a set of promises and standards that needs to be written specifically for your targeted customer base about your company.

Crafting a value proposition requires careful consideration and proper wording to work most efficiently, and make no mistake – when you get it right, your value proposition will actually be a surprisingly important cornerstone in your company profile.

Think carefully about the impression that you want to make on any potential customer that visits your company’s website.

  • What do you feel your company does best for the people you hope to reach?
  • Who is your targeted market? What do they buy, and at what cost?
  • What do you think your target market needs most?

If you can’t answer the questions above, it could be time to do some market research to help narrow down your intentions. If you can’t articulate the value of what your company provides in a passionate way, potential customers aren’t likely to be convinced, either.

These statements are not pulled out of thin air, after all.

You simply must stay within the realm of possibility or in the long run; your customers will lose faith in the promises you’ve made. Eventually, you could stop gaining new customers and start losing existing ones.

What Gets Through to New Customers

Your potential customers need to feel that they understand what they can reasonably expect to get from your service or product. The benefits they can expect based on your value proposition typically fall into one or all of the following three categories:

  • Economic – This includes what a customer will gain from choosing to use your company’s service or product. Economic benefits can be financial (actual money saved by using your company over similar companies) or can refer to the convenience and time saved by a customer who does business with you.
  • Emotional – It may seem strange to consider making your online value proposition “emotional”, but what this really refers to is the feeling that you want to evoke in your customers when they read and see your proposition.
  • Functional – A functional benefit is a feature or practical purpose that your company can provide to your customers that other companies either do not provide or don’t provide in a way that is most efficient for your targeted market base.
Types of customer needs
There are a number of different kinds of customer needs. Image credit: SmartKarrot

Writing and Presenting Your Value Proposition

There are no hard and fast rules that a value proposition has to be a certain way, but it does seem to work best when you start with a loose guideline and build on that. A good starting point could be the following formula:

  1. Your headline.
  2. Your sub-headline or 2-3 sentence paragraph.
  3. 3 bullet points.
  4. A visual element that matches your statement.

This structure, in this order, is a very helpful tool to keep in mind as you draft the framework for your first value proposition. You can also use it to improve an existing value proposition.

Be Clear and Concise

The importance of clarity in your online value proposition cannot be overstated. Ideally, you should be able to explain what your company does in around ten words and why people should care.

Be Persuasive

People want to buy things which solve their problems. This is a great frame of mind to put yourself in as you consider what you want your value proposition to say to prospective customers.

Get Their Attention

Visitors to your website may not have any prior knowledge of the product or service that you’re offering. They may never have heard of your company at all. For this reason alone, placing your value proposition prominently on your company’s website is crucial.

You need to make an immediate impression on a prospective customer, in a way that stands out from your competition but without resorting to hyperbole in your statement.

Strive for unity between all the elements that will be immediately visible to new visitors – a colour scheme and visual element that help evoke the feeling you want to convey within your value proposition can be very effective when used thoughtfully.

A Little Advice to Avoid Common Mistakes

Of course, there are plenty of things which can go wrong when you’re crafting a value proposition. Here are some key points you should keep in mind when working on your value proposition.

  • Find the balance of your message. Your value proposition should not be a slogan, but it also shouldn’t be your entire business model laid out in detail.
  • Avoid using superlatives or “hype” in your statement.
  • If a new customer can’t read and clearly understand your value proposition in under 8 seconds, consider revising it.
  • Your proposition should not be read as an instruction or command to your customer.
  • If addressing your customer directly, try using inclusive language like “we” and “our” in lieu of “you” or “your”.

Testing The Waters

Whether you write your own value proposition or hire a writer to draft one or several options for you, the next step should be to test the versions you like best.

One kind of market test that seems to yield surprisingly useful results in this regard is a PPC (pay-per-click) ad test.

You can try out different variations on your value proposition and see which is most effective.

A/B Testing infographic
A/B testing can be used to test your value proposition. Image credit: CTF Assets

We hope that this guide has been informative and helpful and provided you with the answers you need to create the online value proposition that will not only accurately express the way you want your company to be received but also lead future loyal customers your way.

If you want help with your value proposition or any other element of your brand strategy, search engine optimisation or digital marketing, speak to ProfileTree Web Agency, where we will be delighted to help.

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