Our digital training in Ballymena works a little differently.
We already a fast-growing and trusted digital agency, meaning we’be built up decades of combined experience in discovering what works online.
We’ll even show you LIVE results from brands like yours we’ve helped to grow online.
Read on to explore a different kind of digital training partnership…
A unique feature of businesses in Ballymena? Their natural flair for customer service, for ‘getting the job done’, for time-honoured and trusted expertise and for a no-fuss approach to business.
In short: Ballymena companies know how to deal with, deliver for and retain customers.
This ‘real world’ excellent doesn’t, however, always translate to online success for local businesses because a short-term, reactive or limited approach to the digital world isn’t enough to make these three factors mirror the relationship a business has with customers in a physical shop or office.
Let’s take a closer look…
Dealing with customers:
In a real-world shop, you know how to ‘read’ your different types of customer, understand what they need, how they like to go about buying and know how to deliver the right kind of service. Presenting your business online needs to allow potential buyers to behave how they want to behave. We’ll show you how.
Delivering for customers:
Your customers in your shop or office expect a certain standard of service. Potential customers online have the same standards too…they’ll want a website optimised for their device, they’ll want to see you on the platforms they use and they’ll want quick answers to their questions. And much more besides.
Meeting their expectations online can benefit from expert help and specialist training. After all, creating online conversions means an ‘always on’ version of your business working in the background to produce enquiries and sales.
This is where the right aspects of the digital world, brought into your business through customised digital training, can get very exciting for businesses in Ballymena. You might have returning customers who repeatedly call into your physical business to see the latest products and see what’s new so they can recommend you to friends.
A community of buyers can also be formed online, meaning a new group of people also staying close to your brand and returning over and over again…instead of looking to the competition. So: how to replicate your offline business success online? Specialist tailored digital training delivered by a company with working expertise and a focus on YOUR business results.
DEMAND MORE DEMAND MORE
A pre-packaged training course can’t take account of your unique business, your customers or your goals.
Training designed around you could cost less than you’d expect AND is made with a focus on the outcomes you need for your company.
We’ll show you how a smarter approach can deliver for you.
Training your team to use a specific tool or method to keep up with the competition may be necessary.
But without keeping one eye on how your customer behaviour changes – and constantly – online there could be a ‘shelf life’ for your investment.
We’ll deliver training with knowledge of digital change, and customer behaviour, built-in.
The pace of the digital world can create the common error of not matching time and effort online to the outcomes your business will need in the short, medium and long term.
While ‘off the shelf’ training can’t take account of these unique needs, a tailored approach to training can keep this essential consideration in clear view.
Companies starting out in say, digital marketing, can initially waste time trying to achieve reach, traffic, views and more without a sense of how they want the customer to convert.
OR they try to convert the customer too soon or in the wrong way. Keep a focus on a quality customer journey to unlock great results. Digital training can show you how.